Insurance claims

So, something has gone wrong and you need to make a claim on your insurance. Don’t panic – this is what insurance is there for.

The most important thing is to gather as much information as possible so that you can make an effective claim.

Firstly, read about what you need to know when Making a claim  – this will help you to get the claim right and increase the chances that the insurance company will pay out.

Be prepared by keeping good records eg receipts for valuables and even photographs - and don't forget to keep your policy documents somewhere safe.

If, for some reason they decide not to pay, you may still be able to appeal – read about Dealing with rejection of claims.
As a last resort, you might even need to consider Making a complaint about an insurance company.

Last reviewed: 18/06/2018